Credit top-up
Credit Top-up Terms and Refund Information
Terms for paid credits purchased by bank transfer.
- Seller
- Joobeen Jung
- Business address
- Apartment 3204, Building 202, 240 Kintex-ro, Ilsanseo-gu, Goyang-si, Gyeonggi-do, Republic of Korea
- Customer support
- 010-6309-7541
- Verify sender
- The depositor name, mobile phone number, and last four digits of the sending bank account are required. The depositor label shown with the transfer instructions uses only the name and the last four digits of the mobile phone number.
- Operational notifications
- Discord receives only a general notice that a top-up application was submitted, without personal information or application details. No separate Discord consent is requested for this notice. For the excluded details, see the privacy notice.
- Permitted use
- Purchased credits may be used only in the Jadu account that received them. They cannot be transferred to another person, exchanged for cash, or resold.
- Cancellation before confirmation
- You may request cancellation of a top-up application before the deposit has been verified and credits have been issued.
- Refund after confirmation
- You may request a refund for unused credits within seven days of top-up confirmation. Credits already used are excluded from the refund.
- Service issues
- Your statutory rights concerning service defects or performance that differs from the contract remain protected.
- Refund timing
- A valid refund will be issued within three business days of verifying the request.
- Refund account
- If bank account information is needed for a refund, we will explain and collect it separately for that purpose. Refund account information is not collected during the top-up application.
- Contact
- security@confidentplum.com